Terms & Conditions

 

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The Last Commercially Working Watermill On The River Thames
 Terms & Conditions       Privacy       Access Statement
Admission
1.
Please take care when making bookings as the booking will only be valid for the date and admission time specified
2.
It is the responsibility of the persons/organisation making the booking to ensure that any persons constituting part of their pre-booked guided tour is aware of our terms and conditions and other relevant policies.
3.
Minimum number for a guided tour booking is 20 people
4.
A deposit of £50 is required in order to book or hold a specific time and date for a guided tour which is non-refundable.
5.
Payment for 20 people (the minimum number) or the for the total number in your group, which ever you prefer, must be paid 14 days prior to the booked guided tour. Any outstanding balance can be paid on the day. For cream teas and other booked refreshment see No:24
6.
Please be aware that The Coach House Tearoom is not open to the general public, therefore only booked refreshments will be available
7.
Bookings are not to be made and used by any organisation for competition purposes without prior agreement by Mapledurham Estate
8.
Mapledurham Estate reserves the right , at absolute discretion, to refuse entry or admission or to remove from Mapledurham Estate any person.
9.
Mapledurham Estate reserves the right to transfer any bookings to another date and time in case of incidents beyond its control.
10.
Force Majeure. If Mapledurham Estate is forced to cancel an event/guided tour  due to (extreme weather/act of God, flood, wind, or fire or sudden regulation imposed by Government) and cannot transfer bookings to another date, then refunds will be available upon request. Mapledurham Estate is not liable for any other costs, claims or damages including consequential loss.
11.
If any group or member of a group is unable to attend refunds are not available.
12.
Guests are reminded that for technical or operational reasons some facilities may be removed or closed  and that alternative builds may be put in place, Mapledurham reserves the right to change the programme of the tour if at any time it is deemed necessary or appropriate to do so.
13.
Photography is allowed during your tour for non-commercial private use.
14.
Mapledurham Estate accepts no responsibility for personal property or vehicles parked in the grounds.
15.
A necessary carer of a registered, paying, disabled visitor is entitled to a free place on the guided tour in order to accompany the disabled visitor during the visit. This does not apply to any refreshments or cream teas.
16.
Unless with written permission from Mapledurham Estate, you may not combine a ticket with any hospitality, travel or accommodation service and or any other merchandise, product or service to create a ticket package and sell or otherwise transfer (or facilitate the sale or transfer of) for profit or commercial gain, offer such ticket package as an incentive or prize in a promotion or competition, or otherwise dispose of such Ticket Package in the course of business.
17.
A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by Mapledurham Estate, provided that even if such consent is obtained , use of Mapledurham trademarks and other intellectual property is subject to Mapledurham Estate’s prior consent
18.
Mapledurham Estate shall have no further liability beyond the face value of the ticket/tour purchased. Mapledurham Estate is not responsible for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the visit which have been arranged by you are at your own risk.   

      Privacy and Communications
                
19.
When making a booking we will collect certain personal  and transactional information (e.g. name,address,email address, credit/debit card details) and you agree we  may pass such information to our partners in order to fulfil your booking. For details on how we use this information please read our privacy policy. We will communicate with you by e mail and by posting notices on the web site. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications in writing.
20.
Please note we cannot guarantee the security of data you may send us by email. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of authorised access to the personal and transactional information you provide us when making a booking.

      Alterations to this website and terms

21.
While we use reasonable endeavours to ensure that the information on the web site is accurate and up to date, we do not give any warranty as to its accuracy or completeness and shall not be responsible for any errors or omissions or for the results arising from the use of such information.
22.
We reserve the right at any time to make changes to this web site, these terms, the privacy policy and cream tea policy and such other policies as we may notify to you.You will be subject to the terms and conditions and policies in force at the time you use the web site. Changes which we are required to make by law could apply to orders which you have already made
23.
If any of the terms and conditions forming the contract between us are deemed  invalid, void or unenforceable for any reason, it will be deemed sever able and not affect the validity and enforceability of the remaining terms and conditions

       Cream Teas & Any Other Pre Booked  Refreshment

24.
Full payment for booked refreshment must be paid at least 14 days prior to the visit and is non-refundable .
25.
Cream Tea at Mapledurham is a set menu which we cannot change for individual guests.  We can provide a gluten free option by prior arrangement only.  At this time we cannot cater  for any other additional dietary requirements. Please ensure that the menu is acceptable to your dietary needs before making a booking
26.
The stone ground flour may contain traces of nuts due to the drying and cleaning process of the grain
27.
Cream Tea ingredients include wheat,gluten, milk & egg
        Waiver
28.
If you breach  these terms and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Estate Details:

The Agent
The Estate Office
Mapledurham Estate
Reading
Berkshire
RG4 7TR